FAQ

Do you use eco-friendly or sustainable packaging?

Yes. We use minimal and recyclable packaging whenever possible. Reducing waste and choosing better materials is part of our commitment to pets, people, and the planet.

Where do you ship from, and how fast is delivery?

We ship from our U.S. fulfillment partners. Orders are processed within 1–2 business days, and most West Coast deliveries arrive in 2–5 business days.

Are your materials safe for sensitive skin?

Yes. We prioritize skin-friendly, non-toxic, and durable materials. Many of our products are gentle enough for pets with sensitive skin. Material details are listed on every product page.

How do I choose the right size for collars or harnesses?

Each product page includes a simple size guide. Measure your dog’s neck or chest and compare with our chart. If you’re between sizes, we recommend sizing up for comfort.

Need help? Message us — we’re happy to assist.

What’s your return or exchange policy?

We offer 30-day returns or exchanges on unused items in original condition. If something doesn’t fit or isn’t right, just contact us — we’ll make it easy.

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